· Handle inbound and outbound calls.

· Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.

· Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.

· De-escalate situations involving dissatisfied customers, offering patient assistance and support.

· Document all customer interactions and tickets in the (CRM) system

· Regularly reviewing and updating the customers information in the (CRM) system.

· Collaborate with the call center supervisor and the other call center agents to improve the customer service.

· Ensure to follow the customers service script provided by the company.

· Maintain strong customer relationships.