ABOUT URC
Milestones
Subsidiaries & Affiliates
Board of Directors
Management Team
Organization Structure
PROJECTS
Under Development
Completed Projects
INVESTOR RELATIONS
About Investor Relations
Reports
Disclosures
Corporate Governance
Whistleblower
CSR
NEWS
JOIN US
CONTACT US
Application Support Engineer
Home
Careers
Jobdetail
JOB DETAIL
Application Support Engineer
Kuwait
Job Description
To analyze, develop, administer, support, maintain, and deliver corporate applications to meet business requirements
Skill Requirements
Bachelor’s degree or equivalent in Computer Science or Information
English/Arabic is essential (Written and spoken)
10+ years of relevant experience
Experience as analyst, development, application support, project management
Applications support and IT projects management.
Responsibilities
Manages the new IT projects in cooperation with URC’s vendors/partners that fulfill business needs.
Analyzes business requirements and Perform business and systems analyses to identify the business/systems gap.
Implements the required applications to fill the missing business gaps.
Provides software application support and cross-functional coordination.
Ensures effective front-end and back-end functionality of applications.
Establishes the root causes of application errors and escalate serious concerns to vendor support.
Manages coordination at a local and international level where required.
Keeps a record of configuration changes and scheduling application updates.
Monitors application performance metrics to ensure smooth application operations.
Provides front-end support to clients and colleagues in other departments.
Maintains and updates technical documents and procedures
Delivers regular and customized training to teams within the business
Prepares maintenance plans and upgrades schedules for the organization’s systems.
Supports users on the first level of issues and escalate it to the vendors for complex technical issues and guarantee to provide quick enhancements.
Identifies and implements the required interfaces between various applications to ensure the availability and integrity of data.
Defines security, backup, and recovery procedures for each system implemented.
Plans and coordinates the installation of new releases and upgrades of information systems and ensure that the migration of databases and programs is completed with minimal impact on business operations.
Creates and maintains all support documentation and all procedures according to technical standards for systems development, enhancements, and modifications.
Handles critical systems downtime with less affectivity for business processes.
Manages the vendors for all escalated issues ensuring timely resolutions.
Works as a project manager for the newly implemented applications.
Job Summary
Job Title
Application Support Engineer
Location
Kuwait
Function
Information Technology
Qualification
Bachelors
Date Posted
13-02-2023
Apply Now