Contact Center Agent

Job Description

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Skill Requirements

  • High School or secretarial certification
  • Strong English and Arabic language skills (written and spoken)
  • 2+ Years Prior experience

  • Handle inbound and outbound calls.
  • Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
  • Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Document all customer interactions and tickets in the (CRM) system
  • Regularly reviewing and updating the customers information in the (CRM) system.
  • Collaborate with the call center supervisor and the other call center agents to improve the customer service.
  • Ensure to follow the customers service script provided by the company. Maintain strong customer relationships.

Job Summary

  • Job Title Contact Center Agent
  • Location Kuwait
  • Function Sales
  • Qualification High School
  • Date Posted 21-07-2022
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